Terms of Service
Section 1 – Identification
This agreement between Speaker Fulfillment Services (SFS) and any of its associated brands (Get Ship Done, Ship Your Books, Disc Delivered, Booklets Delivered, Get Print Done, Ship Your Supplements) and the person signing up for services, hereafter called “COMPANY”, is made for the purpose of setting forth the terms and conditions under which SFS will provide printing and/or fulfillment services for COMPANY.
This agreement shall commence on the date COMPANY signs up online and pays their $149 account set up fee and puts a credit card on file with SFS for future billing. It shall continue in effect for one year and
automatically renew for one year terms, unless and until this agreement is terminated, during any term,
as outlined in Section 6 of this agreement.
At the time of signup COMPANY will designate whether it wishes to be a Tier 1 or a Tier 2 client. Tier 1
clients will pay a $9.97 monthly account maintenance fee and Tier 2 clients will have a $24.97 monthly
account maintenance fee. Benefits associated with each tier are outlined in Section 2 of this agreement.
Section 2 – Tier 1 and Tier 2 Clients
Tier 1 – This is SFS’s basic level tier for inactive/low‐volume shippers. Your orders received by noon EST
will ship out the same business day and your clients will receive a generic email notification from SFS
providing them with tracking information when their order ships.
Tier 1 clients do NOT have access to our backend system to check inventory levels or look up shipment
details on an order. At the Tier 1 level you may have one integration method with SFS. Additional
integration methods are $9.97 per month. See Section 8 for a list of currently available integration
Tier 2 – This higher‐level tier is for higher volume shippers who want 24/7 access to the SFS backend
system and who may have multiple integration methods with our system. Up to 3 integration methods
are included in the Tier 2 level. Additional integration methods are $9.97 per month.
At this higher tier you will also receive:
‐ Complete access to inventory and order details 24/7
‐ Automatic notification of low stock levels
‐ Automatic notification of product returns
‐ Customized shipping notification emails
‐ Customizable ship from addresses for all shipments
‐ Ability to self‐generate multiple reports (inventory reports, sales reports)
‐ Ability to look up exact inventory levels of any specific product at any date in time
‐ Ability to notify us of incoming shipments of new inventory within the system
‐ Ability to manually enter, edit or cancel unshipped orders yourself to avoid manual entry
‐ Triple the amount of included storage space vs. Tier 1 clients
‐ Unlimited users on your account
Section 3 – SFS Activities
3A. SFS will provide printing and/or fulfillment services on behalf of COMPANY.
3B. SFS and COMPANY will work together to determine and set up the best way to transfer order
information from COMPANY to SFS. If manual entry of orders into the SFS backend system by SFS
personnel is required there will be a $1 labor charge per order for order entry. Tier 2 clients have the
option to manually enter orders into our system themselves and, in that event, the $1 fee would be
3C. SFS will use appropriate packaging material at its discretion for COMPANY products.
3D. SFS will process and ship all orders for in stock products within 1 business day of when an order is
successfully received into SFS’s backend system.
3E. SFS will provide COMPANY an invoice weekly summarizing all charges for orders shipped and/or
products produced for COMPANY during the previous week.
3F. Unless otherwise notified, SFS will ship COMPANY products via the United States Postal Service
(USPS), Federal Express (FedEx) or United Parcel Service (UPS). Shipping options will be presented to
COMPANY and COMPANY will decide in advance of shipping as to the default shipping methods it wishes
to use for their products.
3G. COMPANY shall, at all times, hold sufficient insurance to restore at replacement cost all COMPANY
inventory currently held by SFS.
3H. SFS will insert up to 2 additional printed pieces or small items such as a thank you letter, sales sheet,
or a CD or DVD in a paper sleeve into outgoing shipments at no additional fulfillment cost to COMPANY.
Items for insertion cannot be larger in size than the product they are being packaged with. If SFS is
printing these pieces or duplicating discs for COMPANY there would be a printing or duplication cost.
Additional items beyond the two that can be included for no additional charge can be inserted into
outgoing shipments at a per unit cost of $.25 per shipment.
3I. Confidentiality. SFS and COMPANY both agree to treat confidential any and all information provided
by the other and shall not disclose or permit to be disclosed any information to any person or entity
except employees, agents, or contractors with a need to know in the normal course of their work, or in
accordance with state and federal lays and regulations. SFS and COMPANY shall take steps necessary to
ensure the confidentiality of said records and information.
Section 4 – COMPANY Activities
4A. If COMPANY is providing the products for fulfillment they must be shipped to:
2001 N. Hunt Street
Terre Haute, IN 47805
Attn.: (YOUR NAME OR COMPANY NAME)
4B. All items shipped to SFS must include a packing list indicating items in the shipment along with
quantities of each. SFS will verify quantity received vs. packing list and notify COMPANY of receipt of
product and of any discrepancies between listed quantity and actual quantity received. If a shipment
arrives without a packing list that shipment may be held and not logged into inventory until a packing
list has been received by SFS.
4C. Products will be inventoried and stocked in the SFS warehouse for order fulfillment within 5 days of
initial receipt of that inventory.
4D. There will be no charge for the initial receipt of inventory into our warehouse.
Section 5 – Intellectual Property
5A. COMPANY acknowledges that it has intellectual property rights for any products it requests SFS to
fulfillment on its behalf.
5B. COMPANY acknowledges it has resale rights to any products it ships to SFS to fulfill on its behalf.
Section 6 – Remedies
6A. This agreement may be terminated upon forty‐five (45) days prior written notice by either party. If
termination is for cause, a statement shall be given to the breaching party specifying the nature of the
material breach and requesting that it be corrected with (15) days from the written request for
correction action. If sufficient correction is not made, termination may be immediate.
6B. COMPANY acknowledges that if this agreement is terminated by either party it must pay any
outstanding balances for services rendered by SFS in full, as well as the shipping and fulfillment costs for
any products to be returned to COMPANY before any remaining inventory will be returned by SFS to
Section 7 – Compensation
7A. COMPANY agrees to establish an account with SFS by signing up online and paying an initial $149
account setup fee. COMPANY agrees to place a credit card on file with SFS to cover all ongoing weekly
7B. COMPANY understands that all charges on its credit card statement will appear under the name
Speaker Fulfillment Services.
7C. COMPANY acknowledges that if an attempted COMPANY credit card processing is declined all
COMPANY shipments will be placed on hold until the issue is resolved.
7D. COMPANY acknowledges that if a past due invoice remains unpaid after 90 days SFS has the right to
dispose of remaining inventory as it deems appropriate. This can include recycling, donation of products
to a charitable organization or outright disposal.
7E. COMPANY will pay an Account Maintenance Fee of $9.97 per month if they are a Tier 1 client or
$24.97 per month if they are a Tier 2 client.
7F. When fulfillment services are provided for COMPANY products COMPANY will pay SFS a fee as
follows for shipping of products. These fees will include all packaging materials.
Order for 1 product ‐ $2.50
Order for 2‐5 products ‐ $3.50
Order for 6+ products ‐ $4.50 per package shipped
7G. Overweight or oversized products may be subject to a fulfillment surcharge if beyond normal labor
time or packaging is required to prepare a product for shipment.
7H. Amazon Advantage Fulfillment. The fulfillment charge for any orders from Amazon Advantage is
$4.50 per package shipped regardless of the quantity of items shipped.
7I. For shipments going out by freight carrier COMPANY will pay SFS a fee of $25.00 per hour for the
time spent picking the items from inventory, packing for shipment and arranging freight pickup. If
freight shipments like this are returned to SFS after an event a labor charge of $25.00 per hour will be
charged for arranging pickup, unpacking and logging the same products back into inventory a second
7J. Storage Charges.
Tier 1 clients will receive 3 cubic feet of storage space (12” high x 12” wide x 36” deep) in our warehouse
for no additional monthly charge and whatever quantity of your product(s) can fit into that space is
Tier 2 clients will receive 9 cubic feet of storage space in our warehouse for no additional monthly
Any additional product that does not fit into that allocated space is classified as pallet storage and pallet
storage will be $15 per pallet per month for all clients. A standard pallet is 48” x 40” x 60” (about 67
cubic feet) and SFS will do all we can to minimize the number of pallets you have on hand. COMPANY
may have different products placed onto the same pallet to help minimize COMPANY storage charges
unless COMPANY requests otherwise.
7K. COMPANY agree to pay a 50% deposit on their printing runs if SFS is print books or other products
for COMPANY. Balance of printing costs will be due in full prior to any products being shipped out on
behalf of COMPANY.
7L. Product returns – SFS agrees to notify COMPANY of any product returns received at least once
weekly. There is a $3.50 charge for processing of product returns. SFS will inspect the returned items
and if the item is in “as new” condition it will be returned to inventory on behalf of COMPANY. If
product is not suitable to fulfill orders it will be recycled or returned to COMPANY at COMPANY’s
discretion. COMPANY will specify in advance whether it wants damaged products to be recycled or
Section 8 – Available Integration Methods*
1 Shopping Cart
.csv (.csv file submissions must follow a specific format which will be provided upon request. There will
be a $25 per hour labor charge assessed by SFS if SFS has to make adjustments to a .csv file in order to
be able to import it into our system)
*Orders submitted via email do NOT count as an integration. If SFS has to manually rekey order
information into our system the $1.00 per order fee previously mentioned will be assessed.
Section 9 – Production Items
9A. COMPANY acknowledges that pricing for SFS production of COMPANY products (printing,
duplication, assembly, kitting) is handled on a case‐ by‐case basis and pricing will depend on the
specifications of that product, quantity produced, turnaround time required and possibly other factors.
9B. COMPANY acknowledges that the minimum production run size for any SFS produced products is 15
9C. If COMPANY is participating in the SFS Disc Delivered or Booklets delivered print‐on‐demand
programs it understands that the all‐inclusive pricing will supersede any fulfillment pricing referenced
elsewhere in this agreement.
Section 10 – Miscellaneous
10A. COMPANY acknowledges that SFS is not liable for loss or damage to packages once they have
departed from the SFS facility. SFS will assist COMPANY in the filing of any claim with the appropriate
carrier per carrier guidelines should loss or damage occur.
10B. Both parties duly acknowledge that this agreement contains all of the understandings between
them. There have been no promises or warranties given or received, except as mentioned in the
agreement. Each of the parties herein mentioned is fully capable and ready to fulfill its commitments
under this agreement.
10C. Both parties agree to indemnify, defend and hold each other harmless from loss, damage or
expense arising out of their material breach.
10D. The parties are to submit any dispute under $1,000 to binding mediation within thirty (30) days of
first notice of the dispute. In the event that the parties cannot resolve a dispute greater than $1,000
through non‐binding mediation, the matter may then be resolved through the use of the court system.
Attorney fees and costs may only be charged and awarded if the mediator or court determines that a
party has unreasonably failed to mediate a claim or caused unnecessary expense or delay in
10E. This agreement shall be governed by Indiana law and any disputes shall take place and be resolved
in Vigo County, Indiana.